Blog · Tag
ZIA
Can this user reach it? From a vague Zscaler ticket to the cause
"Claude stopped working for me on Wednesday." No time, no error, just a day. The configuration says the destination is reachable, the logs say there were blocks, and the answer sits in the gap between the two. This is how the Troubleshooting Engine closes that gap, step by step.
Inside your console, not another tab
Every tool that promises visibility on top of a platform risks becoming a second place to look. Here is the design decision that avoids it, demonstrated by a switch above a Zscaler policy table: off, and you see the console exactly as Zscaler renders it. On, and every entity in every rule carries its usage, its configuration and its history.
The work you'll never do: the mental list every Zscaler admin carries
One tenant had 290 locations and nobody knew which were still live. An export with one extra column showed 180 were ghosts. The work that was too expensive becomes done.
Your Zscaler tenant now has a score your board can read
A real production tenant scored 44.53/100, Grade F, with 495 active findings its team did not know about. Why posture blindness is normal, and what a readable score changes.